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VACANCY ANNOUNCEMENT
Company: HLE Nepal

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia.
We exist to get tough loans approved; that’s why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 150+ happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products.

We believe in employee growth and offer amazing career advancement opportunities for our employees.

If you want to be part of this please visit our website https://hlenepal.com.np/

**We regret that only shortlisted candidates will be contacted.**

Position: Sales Support Specialist
Number of Vacancies: 3
Job Location : Jawalakhel,Lalitpur
Offered Salary : NRs. 35,000.00 Monthly

Job Specification
Education Level : Bachelor
Experience Required : Not Required

Other Specification

  • Ability to work closely with a small team, and work autonomously to achieve deadlines
  • Online Researching Skills and Experience with using Google and Google Drive
  • Ability to work under pressure
  • Excellent time management skills and prioritization of workload
  • Mathematical Capabilities
  • Ability to maintain confidentiality


Core Competencies:

  • Fluency in English
  • Customer service skills, communication, and ethics
  • Meticulous Attention to Detail
  • Customer Focus
  • Development & Continual Learning


The Benefits of Joining Us Are Many

  • Competitive remuneration provided
  • A secure long-term role
  • Paid annual leave and sick leave
  • Provident and Gratuity fund and Dashain bonus
  • An environment that values continuous learning and development
  • Parties and events – we want you to have fun at work!
  • Office-sponsored daily breakfasts and other benefits
  • 5- day work week (except for 1st Sunday of the month)!


Please Note:

  • Full Training will be provided regarding the CRM, Fact Find and other soft skills
  • Work timing 2:00 pm to 10:00 pm & 10:00 pm to 6:00 am. The role will be on a rotation basis. Meaning the work timing can sometimes be 2 pm to 10 pm and sometimes from 10 pm to 6 am. Therefore, flexibility is required for this role.
  • For night shift, allowance will be provided.


Job Description

  • Working closely with the Inside Sales Manager and brokers
  • Following Inside Sales Specialist Manual for all tasks
  • Maintaining and improving processes
  • Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for prospect’s financial needs
  • Handling Inbound customer calls.
  • Calling past leads to generate more business.
  • Assist with Live Chat
  • Following up the application form and documents from the customers
  • Updating the CRM at all stages of the sales process with information that is clearly understood by the broker team and management.
  • Complete the short application form over the phone with a prospect’s details including contact, income, employer, savings and liabilities
  • Any other Adhoc work that arises


Last date to apply: 21st May 2020

HOW TO APPLY

Apply Now